Refund Policy

Last updated: 26 April 2026

Plain-English summary: If you change your mind in the first 14 days, we'll refund you, no questions asked. After 14 days, no refunds for past charges — but you can cancel any time and won't be billed again. Request a refund directly from the dashboard.

14-day satisfaction guarantee

If Funance doesn't work for you, request a refund within 14 days of your first payment and we'll process a full refund. You don't need to give a reason. Refunds are processed within 5 business days; the actual return to your card depends on your bank (typically 3–10 business days).

How to request a refund

Use the "Request refund" button in your dashboard settings. The system will validate eligibility (within 14 days of payment, has an active or recent subscription) and process automatically if eligible. If your request falls outside the standard policy, it will be flagged for manual review and we'll email you within 2 business days.

Alternatively, you can email hello@funance.com.au from the email address associated with your account.

Pro Monthly plan ($9.90 AUD/month)

  • Within the 14-day free trial: cancel any time — you're never charged.
  • Within 14 days of paying: full refund via the request button.
  • After 14 days: no refunds for the current month, but you can cancel any time and won't be billed again. We don't pro-rate refunds for partial months.

Pro Annual plan ($79 AUD/year)

  • Within the 14-day free trial: cancel any time — you're never charged.
  • Within 14 days of paying: full refund via the request button.
  • After 14 days: no refunds for the current year, but you can cancel and won't be billed when it next renews.

Service-fault refunds

If Funance is unusable due to our fault for more than 7 consecutive days, paying customers can request a pro-rated refund for that month — even outside the 14-day window. Email us with the affected dates.

Non-refundable situations

  • You forgot to cancel before the trial ended (we send a reminder 3 days before your card is first charged — please watch for it)
  • You didn't use the service after paying
  • You signed up and changed your mind after the 14-day window has passed
  • Charges that result from misuse or violations of our Terms of Service

Disputes and chargebacks

Please request a refund through the in-app button (or email us) before initiating a chargeback through your bank. We'd much rather solve a problem directly than fight it via Stripe — chargebacks cost us money even when we win, and we'd rather give you a refund than spend that on dispute fees.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. If you believe Funance has a fault that breaches a consumer guarantee (e.g. fitness for purpose, acceptable quality), you may be entitled to a refund or replacement under the law regardless of the timing rules above.

Questions? Email hello@funance.com.au.